Introduction to the ITIL service lifecycle

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Introduction to the ITIL Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.

Detalles Bibliográficos
Autores principales: AXELOS, Great Britain Cabinet Office
Lenguaje:eng
Publicado: The Stationery Office 2012
Materias:
Other Subjects
Acceso en línea:http://cds.cern.ch/record/2245265

Internet

http://cds.cern.ch/record/2245265

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