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Introduction to the ITIL service lifecycle
Introduction to the ITIL Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.
| Autores principales: | , |
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| Lenguaje: | eng |
| Publicado: |
The Stationery Office
2012
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| Materias: | |
| Acceso en línea: | http://cds.cern.ch/record/2245265 |