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Essential ITIL: processes and functions

A short introductory overview to ITIL and ITIL processes. It can be used as an entry point, giving insight into ITIL and guiding the reader to specific topics within the ITIL core guidance publications to help them find out more. It can also be used in its own right to provide basic information abou...

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Detalles Bibliográficos
Autores principales: AXELOS, Great Britain Cabinet Office
Lenguaje:eng
Publicado: The Stationery Office 2012
Materias:
Acceso en línea:http://cds.cern.ch/record/2295803
Descripción
Sumario:A short introductory overview to ITIL and ITIL processes. It can be used as an entry point, giving insight into ITIL and guiding the reader to specific topics within the ITIL core guidance publications to help them find out more. It can also be used in its own right to provide basic information about the ITIL framework and its processes.