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Essential ITIL: processes and functions
A short introductory overview to ITIL and ITIL processes. It can be used as an entry point, giving insight into ITIL and guiding the reader to specific topics within the ITIL core guidance publications to help them find out more. It can also be used in its own right to provide basic information abou...
| Autores principales: | , |
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| Lenguaje: | eng |
| Publicado: |
The Stationery Office
2012
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| Materias: | |
| Acceso en línea: | http://cds.cern.ch/record/2295803 |