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Crucial conversations: tools for talking when stakes are high

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Detalles Bibliográficos
Autores principales:	Patterson, Kerry, Grenny, Joseph, McMillan, Ron, Switzler, Al
Lenguaje:	eng
Publicado:	McGraw-Hill 2012
Materias:	Information Transfer and Management
Acceso en línea:	http://cds.cern.ch/record/2658554

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