Root cause analysis: a step-by-step guide to using the right tool at the right time

INTRODUCTION TO ROOT CAUSE ANALYSISThe Scientific Method and Root Cause AnalysisThe Classic Seven Quality Tools for Root Cause AnalysisThe Seven Management ToolsOther Tools for Root Cause AnalysisExploratory Data Analysis and Root Cause AnalysisCustomer Complaint-Related Root Cause AnalysisExample of a Root Cause AnalysisROOT CAUSE ANALYSIS QUICK REFERENCEIntroduction to Root Cause AnalysisIntroductionKey PointsThe Science of Root Cause AnalysisHypothesis as a Basis for New KnowledgeKey PointsScientific Method and Root Cause AnalysisKey PointsExperimentation for Root Cause AnalysisKey PointsThe Classic Seven Quality ToolsIntroductionIshikawa DiagramKey PointsCheck SheetCheck Sheet with Tally MarksKey PointsCheck Sheet with Graphical RepresentationsKey PointsRun ChartsKey PointsHistogramKey PointsPareto ChartKey PointsScatter PlotKey PointsFlowchartKey PointsThe Seven Management ToolsIntroductionMatrix DiagramKey PointsActivity Network DiagramKey PointsPrioritization MatrixKey PointsInterrelationship DiagramKey PointsTree DiagramKey PointsProcess Decision Tree ChartKey PointsAffinity DiagramKey PointsOther Quality Tools for Root Cause Analysis5 WhyKey PointsCross AssemblingKey PointsIs-IsNot AnalysisKey PointsFollowing Lines of EvidenceKey PointsParameter DiagramKey PointsBoundary DiagramKey PointsExploratory Data AnalysisIntroductionKey PointsProcedureStem-and-Leaf PlotKey PointsBox-and-Whisker PlotsKey PointsMulti-Vari ChartKey PointsCustomer Quality IssuesPlan-Do-Check-Act for Immediate ActionsKey Points 8D ReportKey PointsCorrective ActionsKey PointsReferencesAppendix 1: Using the Tool KitAppendix 2: TerminologyIndex.