South Africa's BPO service advantage: becoming strategic in the global marketplace

Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.

Detalles Bibliográficos
Autores principales: Willcocks, Leslie P, Lacity, Mary C, Craig, Andrew
Lenguaje:eng
Publicado: Palgrave Macmillan 2016
Materias:
Information Transfer and Management
Acceso en línea:http://cds.cern.ch/record/2661160
Descripción
Sumario:Since 2007, South Africa has been one of the world's upcoming Business Process Outsourcing (BPO) offshore destinations. This book is based on the authors' most recent research into high performance BPO globally and new research streams specifically on South Africa.

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