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IT change management: a practitioner's guide
This title bridges the gap between formal best-practice training and the realities that ITSM practitioners face when they begin implementation. It provides practical guidance on how to manage the many challenges of change management in the context of the organizational culture, regardless of the fra...
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| Lenguaje: | eng |
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The Stationery Office
2017
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| Acceso en línea: | http://cds.cern.ch/record/2663061 |