Cargando…
Failure to communicate: how conversations go wrong and what you can do to right them
Your stomach's churning; you're hyperventilating -- you're in a badly deteriorating conversation at work. Such exchanges, which run the gamut from firing subordinates to parrying verbal attacks from colleagues, are so loaded with anger, confusion, and fear that most people handle them...
| Autor principal: | |
|---|---|
| Lenguaje: | eng |
| Publicado: |
Harvard Business Review Press
2010
|
| Materias: | |
| Acceso en línea: | http://cds.cern.ch/record/2663769 |