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Delivering ITSM for business maturity: a practical framework
IT Service Management (ITSM) is an imperative part of achieving business maturity, but has long been thought of only in technical terms, and not as part of a larger whole. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to buil...
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| Lenguaje: | eng |
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Emerald Publishing
2019
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| Acceso en línea: | http://cds.cern.ch/record/2671384 |
| Sumario: | IT Service Management (ITSM) is an imperative part of achieving business maturity, but has long been thought of only in technical terms, and not as part of a larger whole. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model. |
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