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The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "nordstrom" of Your Industry

Detalles Bibliográficos
Autor principal:	Spector, Robert
Lenguaje:	eng
Publicado:	Wiley 2012
Materias:	XX
Acceso en línea:	http://cds.cern.ch/record/2732719

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