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Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand

Detalles Bibliográficos
Autor principal:	McDonald, Kelly
Lenguaje:	eng
Publicado:	Wiley 2012
Materias:	XX
Acceso en línea:	http://cds.cern.ch/record/2732856

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