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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Autor principal: | Michelli, Joseph |
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Lenguaje: | eng |
Publicado: |
McGraw-Hill
2008
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Materias: | |
Acceso en línea: | http://cds.cern.ch/record/2742088 |
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