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How to get things right: a guide to finding and fixing service delivery problems

Detalles Bibliográficos
Autor principal:	Muñoz-Seca, Beatriz
Lenguaje:	eng
Publicado:	Springer International Publishing AG 2019
Materias:	XX
Acceso en línea:	http://cds.cern.ch/record/2754738

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