Problem driven management: achieving improvement in operations through knowledge management

Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to i...

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Detalles Bibliográficos
Autores principales: Muñoz-Seca, B, Riverola, J
Lenguaje:eng
Publicado: Palgrave Macmillan 2004
Materias:
XX
Acceso en línea:http://cds.cern.ch/record/2761843
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author Muñoz-Seca, B
Riverola, J
author_facet Muñoz-Seca, B
Riverola, J
author_sort Muñoz-Seca, B
collection CERN
description Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.
id cern-2761843
institution Organización Europea para la Investigación Nuclear
language eng
publishDate 2004
publisher Palgrave Macmillan
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spelling cern-27618432021-04-21T16:39:22Zhttp://cds.cern.ch/record/2761843engMuñoz-Seca, BRiverola, JProblem driven management: achieving improvement in operations through knowledge managementXXImproving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.Palgrave Macmillanoai:cds.cern.ch:27618432004
spellingShingle XX
Muñoz-Seca, B
Riverola, J
Problem driven management: achieving improvement in operations through knowledge management
title Problem driven management: achieving improvement in operations through knowledge management
title_full Problem driven management: achieving improvement in operations through knowledge management
title_fullStr Problem driven management: achieving improvement in operations through knowledge management
title_full_unstemmed Problem driven management: achieving improvement in operations through knowledge management
title_short Problem driven management: achieving improvement in operations through knowledge management
title_sort problem driven management: achieving improvement in operations through knowledge management
topic XX
url http://cds.cern.ch/record/2761843
work_keys_str_mv AT munozsecab problemdrivenmanagementachievingimprovementinoperationsthroughknowledgemanagement
AT riverolaj problemdrivenmanagementachievingimprovementinoperationsthroughknowledgemanagement

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