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Problem driven management: achieving improvement in operations through knowledge management
Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to i...
| Autores principales: | , |
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| Lenguaje: | eng |
| Publicado: |
Palgrave Macmillan
2004
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| Acceso en línea: | http://cds.cern.ch/record/2761843 |