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Achieving customer experience excellence through a quality management system

Detalles Bibliográficos
Autores principales:	Jarvis, Alka, Morales, Luis, Ranadive, Ulka
Lenguaje:	eng
Publicado:	Quality Press 2016
Materias:	XX
Acceso en línea:	http://cds.cern.ch/record/2762495

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