Improving Alarm Handling for the TI Operators by Integrating Different Sources in One Alarm Management and Information System

CERN uses a central alarm system to monitor its complex technical infrastructure. The Technical Infrastructure (TI) operators must handle a large number of alarms coming from several thousand equipments spread around CERN. In order to focus on the most important events and improve the time required to solve the problem, it is necessary to provide extensive helpful information such as alarm states of linked systems, a geographical overview on a detailed map and clear instructions to the operators. In addition, it is useful to temporarily inhibit alarms coming from equipment during planned maintenance or interventions. The tool presents all necessary information in one place and adds simple and intuitive functionality to ease the operation with an enhanced interface.