Activity of the Interlibrary Loan and Document Delivery Service, CERN Library 1996

In one year the activity of the Interlibrary Loan and Document Delivery Service at the CERN Library has substantially changed. The dramatic growth of the demand, by 100%, shows the success achieved by ILL staff, as well as the steadily growing needs of CERN users.Staff skills have improved in computing, database searching, exploitation of Internet resources, and chasing of information and document suppliers.Statistics from the most recent data show some peculiar aspects of ILL-DD services in a High Energy Physics laboratory, for instance with respect to the age of the documents requested, the type of patrons, and the arduous coverage of special literature.