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Quality Assurance: from quality control to TQM/TQL
What is meant with \"Quality\" ? - How is Quality \"measured\" ? - How is a QA system structured, built and assessed ? What are the reference standards ? are some of the questions addressed by these lectures. The constraints, advantages, benefits, \"pros and cons\" of a...
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| Lenguaje: | eng eng |
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CERN
2000
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| Acceso en línea: | http://cds.cern.ch/record/425288 |
| Sumario: | What is meant with \"Quality\" ? - How is Quality \"measured\" ? - How is a QA system structured, built and assessed ? What are the reference standards ? are some of the questions addressed by these lectures. The constraints, advantages, benefits, \"pros and cons\" of a system management are analysed. Application to services, research, education, organisations and administrations are presented. The natural evolution from quality control , quality systems and quality management to self assessment is sketched. |
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