Software Support for Industrial Controls Contract

The contract covers the development and the operation and maintenance (O&M) of the monitoring and control systems used for supervising CERN's technical infrastructure. The contract involves those responsible for equipment in any current or future technical installation. We are outsourcing a complex activity which will require efforts on both preparing the specifications for new projects and setting clear definitions of tasks and procedures for O&M. It is a result-oriented contract in which performance will be continually evaluated by different methods and tools: project management plan and project follow-up, and CAMMS (Computerised Assets and Maintenance Management system). To be used effectively, this approach requires complete traceability of activities and documentation of the systems. Based on the analysis of the results measured and the shared (CERN and contractor) experience, the O&M activities will be reviewed and reorganised and operational procedures will be changed according to needs. A key issue of this contract is the challenge of establishing a good partnership with the contractor in order to reach the goals.