New Trends in the Outsourcing of Maintenance/Operation Services

The contracting-experience of maintenance/operation work in our group can today be considered as rich with the first generation of contract implemented more than 15 years ago. The incumbent contract was started in 1997, so it is now into its 4th year. Certain improvements that have already been implemented has had a large impact on our contract culture e.g. performance indicators. The next re-tendering is now approaching and with this borne in mind, the author will discuss through various sections of this report the following main points: firstly, an overview of the trends today in this area; secondly, comparing these trends with implemented practices; and finally, what can be future development in the outsourcing of the maintenance/operation of the Cooling & Ventilation services.