EU DataGRID testbed management and support at CERN

In this paper we report on the first two years of running the CERN testbed site for the EU DataGRID project. The site consists of about 120 dual-processor PCs distributed over several testbeds used for different purposes: software development, system integration, and application tests. Activities at the site included test productions of MonteCarlo data for LHC experiments, tutorials and demonstrations of GRID technologies, and support for individual users analysis. This paper focuses on node installation and configuration techniques, service management, user support in a gridified environment, and includes considerations on scalability and security issues and comparisons with "traditional" production systems, as seen from the administrator point of view.