How to improve interactions with the control system

The availability of the LHC control system has been excellent in 2016, with only 0.11% of the machine unavailability attributed to Controls. Nevertheless, many other criteria can be maximised in order to improve the LHC control system and this paper focuses on the user experience. After having identified the main users, we detail some of the perceived problems, e.g. long development cycles, and areas where improvements can be made such as the standardisation of interfaces and integrated tooling. Finally, we propose organisational and technical solutions that we aim to apply in the near future in order to try to optimise the user experience.