Challenges, solutions and lessons learnt in 7 years of Service Management at CERN

CERN has been using ITIL Service Management methodologies and ServiceNow since early 2011. Initially a joint project between just the Information Technology and the General Services Departments, now most of CERN is using this common methodology and tool, and all departments are represented totally o...

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Detalles Bibliográficos
Autores principales: Martín Clavo, David, Brugger, Barbara, Cremel, Nicole, Delamare, Catherine, Fernandez Gonzalez, Isabel, Lienard, Eric, Martens, Reinoud, Moller, Mats, Salter, Wayne, Toteva, Zhechka, Van der Vossen, Olaf
Lenguaje:eng
Publicado: 2019
Materias:
Computing and Computers
Acceso en línea:https://dx.doi.org/10.1051/epjconf/201921408003
http://cds.cern.ch/record/2698984

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