Webs and national archives users: the case of Arquivo Nacional de Torre do Tombo (Portugal)

INFORMATION IS GIVEN OF SERVICES THAT SHOULD BE INCLUDED IN THE WEBSITE OF AN ARCHIVE, TAKING AS REFERENCE THE OPINION OF ITS PUBLIC. THEREFORE THE NEEDS OF 90 USERS OF THIS CONCRETE ARCHIVE, THE ARQUIVO NACIONAL DA TORRE DO TOMBO (NATIONAL ARCHIVE OF PORTUGAL) ARE ANALYZED, WHICH WERE OBTAINED THRO...

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Detalles Bibliográficos
Autores principales: CHAÍN NAVARRO, CELIA, MÁS BLEDA, AMALIA
Formato: Online Artículo
Lenguaje:spa
Publicado: Instituto de Investigaciones Bibliotecológicas y de la Información 2010
Materias:
USERS’ STUDY
INFORMATION NEEDS
WEBSITES
WEB SITES
INTERNET
NATIONAL ARCHIVE
PORTUGAL
DIGITAL CONTENTS
USERS’ SATISFACTION
ON-LINE SERVICES
ESTUDIO DE USUARIOS
NECESIDADES DE INFORMACIÓN
SITIO WEB
SEDE WEB
ARCHIVO NACIONAL
CONTENIDOS DIGITALES
SATISFACCIÓN DEL USUARIO
SERVICIOS EN LÍNEA
Acceso en línea:http://rev-ib.unam.mx/ib/index.php/ib/article/view/16962
https://dx.doi.org/10.22201/iibi.0187358xp.2009.47.16962
Descripción
Sumario:INFORMATION IS GIVEN OF SERVICES THAT SHOULD BE INCLUDED IN THE WEBSITE OF AN ARCHIVE, TAKING AS REFERENCE THE OPINION OF ITS PUBLIC. THEREFORE THE NEEDS OF 90 USERS OF THIS CONCRETE ARCHIVE, THE ARQUIVO NACIONAL DA TORRE DO TOMBO (NATIONAL ARCHIVE OF PORTUGAL) ARE ANALYZED, WHICH WERE OBTAINED THROUGH A PERSONAL INTERVIEW. CONCLUSIONS ARE THAT MOST USERS WISH TO FIND BASIC OR PRACTICAL INFORMATION IN THE WEB, SUCH AS CONTACT, ACCESS AND CONSULTATION DATA; A DETAILED DESCRIPTION OF THE ARCHIVES FUNDS; THE NUMBER OF DIGITALIZED DOCUMENTS ON-LINE; A GOOD SEARCH SYSTEM (CATALOG), AND THE POSSIBILITY OF DOING TRANSACTIONS ON-LINE.

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