The evaluation of library services: a concise review of the existing literature

A BIBLIOGRAPHICAL REVIEW OF THE MOST OUTSTANDING STUDIES REGARDING THE ASSESSMENT OF LIBRARY SERVICES, ESTABLISHING THEIR ORIGIN AND DEVELOPMENT SINCE THE DECADE OF THE SIXTIES. CHRONOLOGICALLY, THE CONTRIBUTORS WHICH THE AUTHOR CONSIDERS TO BE CLASSICS, OR MORE SIGNIFICANT REGARDING THE FEATURES INCLUDED IN THE ASSESSMENT OF LIBRARY SERVICES, SOME OF WHICH ADDRESS THE ASSESSMENT, AS WELL AS OTHER FEATURES RECENTLY INCLUDED, AMONG WHICH EMPHASIS IS MADE ON THE RANGE AND SCOPE OF THE SERVICES, OPERATION OF RESOURCES AND STUDIES CONCERNING THE FULFILLMENT OF THE INFORMATION NEEDS OF THE USERS. A SELECT BIBLIOGRAPHY PERTAINING TO THESE MATTERS IS INCLUDED.