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Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers
Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers
| Autor principal: | |
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| Formato: | Online Artículo |
| Lenguaje: | spa |
| Publicado: |
Instituto de Investigaciones Bibliotecológicas y de la Información
2001
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| Acceso en línea: | http://rev-ib.unam.mx/ib/index.php/ib/article/view/3960 https://dx.doi.org/10.22201/iibi.0187358xp.2001.30.3960 |
| Sumario: | Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers |
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