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Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers
Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers
| Autor principal: | |
|---|---|
| Formato: | Online Artículo |
| Lenguaje: | spa |
| Publicado: |
Instituto de Investigaciones Bibliotecológicas y de la Información
2001
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| Acceso en línea: | http://rev-ib.unam.mx/ib/index.php/ib/article/view/3960 https://dx.doi.org/10.22201/iibi.0187358xp.2001.30.3960 |
| _version_ | 1780761113967722496 |
|---|---|
| author | AÑORVE GUILLÉN, MARTHA ALICIA |
| author_facet | AÑORVE GUILLÉN, MARTHA ALICIA |
| author_sort | AÑORVE GUILLÉN, MARTHA ALICIA |
| collection | Investigación Bibliotecológica: archivonomía, bibliotecología e información |
| description | Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers |
| format | Online Article |
| id | oai_unam-bibliotecologica-article-3960 |
| institution | Universidad Nacional Autónoma de México |
| language | spa |
| publishDate | 2001 |
| publisher | Instituto de Investigaciones Bibliotecológicas y de la Información |
| record_format | ojs |
| spelling | oai_unam-bibliotecologica-article-39602018-01-31T14:24:32Z Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers AÑORVE GUILLÉN, MARTHA ALICIA Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers Instituto de Investigaciones Bibliotecológicas y de la Información 2001-01-01 info:eu-repo/semantics/article info:eu-repo/semantics/publishedVersion application/pdf http://rev-ib.unam.mx/ib/index.php/ib/article/view/3960 10.22201/iibi.0187358xp.2001.30.3960 Investigación Bibliotecológica. Archivonomía, bibliotecología e información; Vol. 15 No. 30 (2001) Investigación Bibliotecológica: archivonomía, bibliotecología e información; Vol. 15 Núm. 30 (2001) Investigación Bibliotecológica: archivonomía, bibliotecología e información; v. 15 n. 30 (2001) 2448-8321 0187-358X 10.22201/iibi.0187358xp.2001.30 spa http://rev-ib.unam.mx/ib/index.php/ib/article/view/3960/3512 Derechos de autor 2001 Investigación Bibliotecológica: archivonomía, bibliotecología e información |
| spellingShingle | AÑORVE GUILLÉN, MARTHA ALICIA Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers |
| title | Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers |
| title_alt | Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers |
| title_full | Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers |
| title_fullStr | Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers |
| title_full_unstemmed | Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers |
| title_short | Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers |
| title_sort | peter hernon y ellen altman. assessing service quality: satisfying the expectations of library customers |
| url | http://rev-ib.unam.mx/ib/index.php/ib/article/view/3960 https://dx.doi.org/10.22201/iibi.0187358xp.2001.30.3960 |
| work_keys_str_mv | AT anorveguillenmarthaalicia peterhernonyellenaltmanassessingservicequalitysatisfyingtheexpectationsoflibrarycustomers |