Cargando…

Service innovation practices and customer loyalty in the telecommunication industry

The study sought to assess differences in innovation practices in the telecommunication industry, customer perception of service innovations, and how service innovation practices influence the loyalty of mobile subscribers. A quantitative research approach was adopted to study 250 samples from activ...

Descripción completa

Detalles Bibliográficos
Autores principales:	Awuku, Ernest, Agyei, Paul Mensah, Gonu, Eric
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Public Library of Science 2023
Materias:	Research Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10004524/ https://www.ncbi.nlm.nih.gov/pubmed/36897887 http://dx.doi.org/10.1371/journal.pone.0282588

Ejemplares similares

Technology- or human-related service innovation? Enhancing customer satisfaction, delight, and loyalty in the hospitality industry
por: Tai, Yang-Fei, et al.
Publicado: (2021)

Service innovation management practices in the telecommunications industry: what does cross country analysis reveal?
por: Rahman, Syed Abidur, et al.
Publicado: (2015)

Customer loyalty : how to earn it, how to keep it
por: Griffin, Jill
Publicado: (1995)

Customer churn prediction for telecommunication industry: A Malaysian Case Study
por: Mustafa, Nurulhuda, et al.
Publicado: (2021)

Multi-Vendor Loyalty Programs: Influencing Customer Behavioral Loyalty?
por: Villacé-Molinero, Teresa, et al.
Publicado: (2016)

The influence of customer trust and artificial intelligence on customer engagement and loyalty – The case of the home-sharing industry
por: Chen, Ying, et al.
Publicado: (2022)

The effect of fine service on customer loyalty in rural homestays: The mediating role of customer emotion
por: Xing, Bo, et al.
Publicado: (2022)

Customer service on the internet: building relationships, increasing loyalty, and staying competitive
por: Sterne, Jim
Publicado: (2000)

Designing for loyalty programme effectiveness in the financial services industry
por: Fourie, Sonja, et al.
Publicado: (2022)

The role of customer experience in the effect of online flow state on customer loyalty
por: Ertemel, Adnan Veysel, et al.
Publicado: (2021)

Developing B2B Social Communities: Keys to Growth, Innovation, and Customer Loyalty
por: Brooks, Margaret
Publicado: (2013)

Mobile commerce applications service quality in enhancing customer loyalty intention: mediating role of customer satisfaction
por: Zariman, Nurul Fazleen Mohd, et al.
Publicado: (2022)

Beyond customer satisfaction to customer loyalty: the key to geater profitability
por: Bhote, Keki R
Publicado: (1996)

Practical telecommunications and wireless communications for business and industry
por: Wright, Edwin, et al.
Publicado: (2004)

Customer retention and churn prediction in the telecommunication industry: a case study on a Danish university
por: Saleh, Sarkaft, et al.
Publicado: (2023)

Lovemarks and beyond: Examining the link between lovemarks and brand loyalty through customer advocacy in the automobile industry
por: Javed, Nayab, et al.
Publicado: (2023)

Factors Affecting Customer Satisfaction and Loyalty in Online Food Delivery Service during the COVID-19 Pandemic: Its Relation with Open Innovation
por: Prasetyo, Yogi Tri, et al.
Publicado: (2021)

Social networks and customer loyalty: review of loyalty keys and main social networks publications’ characteristics
por: Dávila Espuela, Nélida, et al.
Publicado: (2023)

The Power of Affection: Exploring the Key Drivers of Customer Loyalty in Virtual Reality-Enabled Services
por: Yan, Jun, et al.
Publicado: (2022)

Who Stole My Customer??: Winning Strategies for Creating and Sustaining Customer Loyalty
por: Thompson, Harvey
Publicado: (2014)

A novel customer churn prediction model for the telecommunication industry using data transformation methods and feature selection
por: Sana, Joydeb Kumar, et al.
Publicado: (2022)

The Relationship Between the Customer Relationship Management and Patients’ Loyalty to Hospitals
por: Hajikhani, Shadi, et al.
Publicado: (2016)

Has COVID-19 changed our loyalty towards public transport? Understanding the moderating role of the pandemic in the relationship between service quality, customer satisfaction and loyalty()
por: Esmailpour, Javad, et al.
Publicado: (2022)

Brand Experience and Customer Loyalty in Dentistry: The Role of Perceived Brand Authenticity
por: Al-Abdallah, Ghaith, et al.
Publicado: (2023)

Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders
por: Justavino-Castillo, Milva Eileen, et al.
Publicado: (2023)

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty
por: Gallo, Carmine
Publicado: (2012)

From Servicescape to Loyalty in the Medical Tourism Industry: A Medical Clinic’s Service Perspective
por: Kim, Minseong, et al.
Publicado: (2017)

A closer look at customer experience with bundle telecommunication services and its impacts on satisfaction and switching intention
por: Ribeiro, Hugo, et al.
Publicado: (2023)

Investigating the role of utilitarian and hedonic goals in characterizing customer loyalty in E-marketplaces
por: Puspitasari, Ira, et al.
Publicado: (2023)

The main influencing factors of customer satisfaction and loyalty in city express delivery
por: Lei, Zheng, et al.
Publicado: (2022)

A dataset of customer loyalty and variation in perception of customers across demographic characteristics In healthcare sector of Nigeria
por: Borishade, Taiye Tairat, et al.
Publicado: (2018)

Online Customer Experience Leads to Loyalty via Customer Engagement: Moderating Role of Value Co-creation
por: Ahmad, Farooq, et al.
Publicado: (2022)

NL-Utrecht: telecommunications services
Publicado: (2003)

Managing projects in telecommunication services
por: Sherif, Mostafa Hashem
Publicado: (2006)

The Effects of Types of Service Providers on Experience Economy, Brand Attitude, and Brand Loyalty in the Restaurant Industry
por: Hwang, Jinsoo, et al.
Publicado: (2022)

The study of the relationship between value creation and customer loyalty with the role of trust moderation and customer satisfaction in Sari hospitals
por: Rahmani, Zienolabedin, et al.
Publicado: (2017)

Analyzing the impact of loyalty card programs on customer behavior: insights from the Albanian market
por: Myftaraj, Ervin, et al.
Publicado: (2023)

Dataset on humanic clues and customer loyalty in selected hospitals in Lagos State, Nigeria
por: Borishade, Taiye, et al.
Publicado: (2018)

Fuzzy Logic Analysis for Key Factors for Customer Loyalty in E-Shopping Environment
por: Guo, Li-Xin, et al.
Publicado: (2021)

The customer loyalty loop: the science behind creating great experiences and lasting impressions
por: Fleming, Noah
Publicado: (2016)

Cannot write session to /tmp/vufind_sessions/sess_00rm9dekqa7pjajn2j8rf1g04c