A conceptual framework of supply chain resilience towards sustainability through a service-dominant logic perspective

The supply chain of every company is essential to its overall operation. Global disruption has an unanticipated and immediate impact on supply chains across all industrial sectors. The supply chain must, therefore, demonstrate resilience in order to resist such upheaval because it is dynamic and extremely vulnerable to global uncertainties. Moreover, it must not only return to its initial form but also prove able to achieve steady, sustainable performance. To do so, supply chain activities necessitate value co-creation between stakeholders. One means of achieving this objective is through the application of service-dominant logic (SDL) whose eleven core premises define the behaviour, governance, and consequences of service-based exchange. The novelty of the research reported here lies in the mapping and review frameworks of current supply chain resilience towards sustainability (SCRTS) from an SDL perspective. This study represents the first to combine an SDL perspective and SCRTS since no formula has yet been devised to address this combination of factors. This study proposes the application of a conceptual framework of SCRTS from an SDL perspective by involving selected premises, resource integration, institutional structures, and collaboration. TYPE OF PAPER: Conceptual Framework.