Patient experience with telehealth service in a mental health setting

The purpose of the quality improvement project is to explore the patient experience of telehealth services in a mental health setting during the COVID-19 pandemic. A cross-sectional survey design was deployed in an outpatient psychiatric setting. Forty-five participants completed the survey, and the...

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Detalles Bibliográficos
Autores principales: Lee, Heeyoung, Palmer, Joshua, Mullick, Prabir, Kiely, Claudia
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Inc. 2023
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10008765/
https://www.ncbi.nlm.nih.gov/pubmed/37032009
http://dx.doi.org/10.1016/j.apnu.2023.03.001
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author Lee, Heeyoung
Palmer, Joshua
Mullick, Prabir
Kiely, Claudia
author_facet Lee, Heeyoung
Palmer, Joshua
Mullick, Prabir
Kiely, Claudia
author_sort Lee, Heeyoung
collection PubMed
description The purpose of the quality improvement project is to explore the patient experience of telehealth services in a mental health setting during the COVID-19 pandemic. A cross-sectional survey design was deployed in an outpatient psychiatric setting. Forty-five participants completed the survey, and the smartphone was the most frequently used and preferred device for their telehealth service. Participants exhibited a high level of usability for telehealth services (Mean = 5.82, SD = 1.21). Telehealth can be a way to solve the problem of not having enough mental health services available, even though there are potential barriers such as digital literacy and human engagement.
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spelling pubmed-100087652023-03-13 Patient experience with telehealth service in a mental health setting Lee, Heeyoung Palmer, Joshua Mullick, Prabir Kiely, Claudia Arch Psychiatr Nurs Article The purpose of the quality improvement project is to explore the patient experience of telehealth services in a mental health setting during the COVID-19 pandemic. A cross-sectional survey design was deployed in an outpatient psychiatric setting. Forty-five participants completed the survey, and the smartphone was the most frequently used and preferred device for their telehealth service. Participants exhibited a high level of usability for telehealth services (Mean = 5.82, SD = 1.21). Telehealth can be a way to solve the problem of not having enough mental health services available, even though there are potential barriers such as digital literacy and human engagement. Elsevier Inc. 2023-04 2023-03-13 /pmc/articles/PMC10008765/ /pubmed/37032009 http://dx.doi.org/10.1016/j.apnu.2023.03.001 Text en © 2023 Elsevier Inc. All rights reserved. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
spellingShingle Article
Lee, Heeyoung
Palmer, Joshua
Mullick, Prabir
Kiely, Claudia
Patient experience with telehealth service in a mental health setting
title Patient experience with telehealth service in a mental health setting
title_full Patient experience with telehealth service in a mental health setting
title_fullStr Patient experience with telehealth service in a mental health setting
title_full_unstemmed Patient experience with telehealth service in a mental health setting
title_short Patient experience with telehealth service in a mental health setting
title_sort patient experience with telehealth service in a mental health setting
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10008765/
https://www.ncbi.nlm.nih.gov/pubmed/37032009
http://dx.doi.org/10.1016/j.apnu.2023.03.001
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