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Wait!What does that mean?: Eliminating ambiguity of delays in healthcare from an OR/MS perspective
Waiting time in healthcare is a significant problem that occurs across the world and often has catastrophic effects. There are various terms used for waiting time (“sojourn”, “throughput” etc.) and there is no consensus on how these terms are defined. Ambiguous definitions of waiting time make it di...
Autores principales: | , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Taylor & Francis
2022
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10013540/ https://www.ncbi.nlm.nih.gov/pubmed/36926370 http://dx.doi.org/10.1080/20476965.2021.2018362 |
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author | Van Zyl-Cillié, Maria Demirtas, Derya Hans, Erwin |
author_facet | Van Zyl-Cillié, Maria Demirtas, Derya Hans, Erwin |
author_sort | Van Zyl-Cillié, Maria |
collection | PubMed |
description | Waiting time in healthcare is a significant problem that occurs across the world and often has catastrophic effects. There are various terms used for waiting time (“sojourn”, “throughput” etc.) and there is no consensus on how these terms are defined. Ambiguous definitions of waiting time make it difficult to compare and measure the problems related to waiting times and delays in healthcare. We present a systematic search and review of the Operations Research and Management Science (ORMS) literature on delays in healthcare services. We search for articles from 2004 to 2019 and base our search strategy on a well-known healthcare planning and control decision taxonomy. An important step towards reducing the ambiguity in the definitions is to distinguish between access time and waiting time. We provide clear definitions and examples of access time and waiting time, and we classify our search results according to three categories: article type, healthcare service investigated and ORMS technique used to solve the delay problem. We find that half of the ORMS research on the waiting and access time problem is done on Ambulatory Care services. We provide tables for each healthcare service that highlight key definitions, the techniques that are used most often and the healthcare environment where the research is done. This research highlights the significant ORMS research that is done on access and waiting time in healthcare as well as the remaining research opportunities. Moreover, it provides a common language for the ORMS community to solve critical waiting time issues in healthcare. |
format | Online Article Text |
id | pubmed-10013540 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2022 |
publisher | Taylor & Francis |
record_format | MEDLINE/PubMed |
spelling | pubmed-100135402023-03-15 Wait!What does that mean?: Eliminating ambiguity of delays in healthcare from an OR/MS perspective Van Zyl-Cillié, Maria Demirtas, Derya Hans, Erwin Health Syst (Basingstoke) Review Article Waiting time in healthcare is a significant problem that occurs across the world and often has catastrophic effects. There are various terms used for waiting time (“sojourn”, “throughput” etc.) and there is no consensus on how these terms are defined. Ambiguous definitions of waiting time make it difficult to compare and measure the problems related to waiting times and delays in healthcare. We present a systematic search and review of the Operations Research and Management Science (ORMS) literature on delays in healthcare services. We search for articles from 2004 to 2019 and base our search strategy on a well-known healthcare planning and control decision taxonomy. An important step towards reducing the ambiguity in the definitions is to distinguish between access time and waiting time. We provide clear definitions and examples of access time and waiting time, and we classify our search results according to three categories: article type, healthcare service investigated and ORMS technique used to solve the delay problem. We find that half of the ORMS research on the waiting and access time problem is done on Ambulatory Care services. We provide tables for each healthcare service that highlight key definitions, the techniques that are used most often and the healthcare environment where the research is done. This research highlights the significant ORMS research that is done on access and waiting time in healthcare as well as the remaining research opportunities. Moreover, it provides a common language for the ORMS community to solve critical waiting time issues in healthcare. Taylor & Francis 2022-01-09 /pmc/articles/PMC10013540/ /pubmed/36926370 http://dx.doi.org/10.1080/20476965.2021.2018362 Text en © 2022 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group. https://creativecommons.org/licenses/by-nc-nd/4.0/This is an Open Access article distributed under the terms of the Creative Commons Attribution-NonCommercial-NoDerivatives License (http://creativecommons.org/licenses/by-nc-nd/4.0/ (https://creativecommons.org/licenses/by-nc-nd/4.0/) ), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited, and is not altered, transformed, or built upon in any way. |
spellingShingle | Review Article Van Zyl-Cillié, Maria Demirtas, Derya Hans, Erwin Wait!What does that mean?: Eliminating ambiguity of delays in healthcare from an OR/MS perspective |
title | Wait!What does that mean?: Eliminating ambiguity of delays in healthcare from an OR/MS perspective |
title_full | Wait!What does that mean?: Eliminating ambiguity of delays in healthcare from an OR/MS perspective |
title_fullStr | Wait!What does that mean?: Eliminating ambiguity of delays in healthcare from an OR/MS perspective |
title_full_unstemmed | Wait!What does that mean?: Eliminating ambiguity of delays in healthcare from an OR/MS perspective |
title_short | Wait!What does that mean?: Eliminating ambiguity of delays in healthcare from an OR/MS perspective |
title_sort | wait!what does that mean?: eliminating ambiguity of delays in healthcare from an or/ms perspective |
topic | Review Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10013540/ https://www.ncbi.nlm.nih.gov/pubmed/36926370 http://dx.doi.org/10.1080/20476965.2021.2018362 |
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