Barriers and facilitators to pharmacists’ engagement in response to domestic violence: a qualitative interview study informed by the capability-opportunity-motivation-behaviour model

BACKGROUND: Domestic and sexual violence and abuse (DSVA) is a global public health problem resulting in health inequalities. Community pharmacies are uniquely placed to help people affected by DSVA. We examined factors that impact pharmacists’ engagement in response to DSVA when providing public health services. METHODS: Semi-structured qualitative interviews with community pharmacists (n = 20) were analyzed thematically, with inductive themes mapped to the Capability–Opportunity–Motivation Behaviour (COM-B) model. RESULTS: Pharmacists were confident in providing public health services, but a lack of DSVA training meant there is a need to support their ‘Capability’ to respond to DSVA. Pharmacies were perceived as highly accessible healthcare providers on the high street, with sexual health consultations offering an ideal ‘Opportunity’ to enquire about DSVA in a private consultation room. Pharmacist’s ‘Motivation’ to enquire about DSVA was driven by potential positive client outcomes and a desire to be more involved in public heath interventions, but organisation- and system-level support and remuneration is needed. CONCLUSIONS: Community pharmacy offers opportunities for integrating DSVA work in existing public health services. Pharmacists need training on DSVA, ongoing support, allocated funding for DSVA work, and awareness raising campaign for the public on their extended public health role.