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Actual rating calculation of the zoom cloud meetings app using user reviews on google play store with sentiment annotation of BERT and hybridization of RNN and LSTM

The recent outbreaks of the COVID-19 forced people to work from home. All the educational institutes run their academic activities online. The online meeting app the “Zoom Cloud Meeting” provides the most entire supports for this purpose. For providing proper functionalities require in this situatio...

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Detalles Bibliográficos
Autores principales: Islam, Md. Jahidul, Datta, Ratri, Iqbal, Anindya
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10027297/
https://www.ncbi.nlm.nih.gov/pubmed/36969371
http://dx.doi.org/10.1016/j.eswa.2023.119919
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author Islam, Md. Jahidul
Datta, Ratri
Iqbal, Anindya
author_facet Islam, Md. Jahidul
Datta, Ratri
Iqbal, Anindya
author_sort Islam, Md. Jahidul
collection PubMed
description The recent outbreaks of the COVID-19 forced people to work from home. All the educational institutes run their academic activities online. The online meeting app the “Zoom Cloud Meeting” provides the most entire supports for this purpose. For providing proper functionalities require in this situation of online supports the developers need the frequent release of new versions of the application. Which makes the chances to have lots of bugs during the release of new versions. To fix those bugs introduce developer needs users’ feedback based on the new release of the application. But most of the time the ratings and reviews are created contraposition between them because of the users’ inadvertent in giving ratings and reviews. And it has been the main problem to fix those bugs using user ratings for software developers. For this reason, we conduct this average rating calculation process based on the sentiment of user reviews to help software developers. We use BERT-based sentiment annotation to create unbiased datasets and hybridize RNN with LSTM to find calculated ratings based on the unbiased reviews dataset. Out of four models trained on four different datasets, we found promising performance in two datasets containing a necessarily large amount of unbiased reviews. The results show that the reviews have more positive sentiments than the actual ratings. Our results found an average of 3.60 stars rating, where the actual average rating found in dataset is 3.08 stars. We use reviews of more than 250 apps from the Google Play app store. The results of our can provide more promising if we can use a large dataset only containing the reviews of the Zoom Cloud Meeting app.
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spelling pubmed-100272972023-03-21 Actual rating calculation of the zoom cloud meetings app using user reviews on google play store with sentiment annotation of BERT and hybridization of RNN and LSTM Islam, Md. Jahidul Datta, Ratri Iqbal, Anindya Expert Syst Appl Article The recent outbreaks of the COVID-19 forced people to work from home. All the educational institutes run their academic activities online. The online meeting app the “Zoom Cloud Meeting” provides the most entire supports for this purpose. For providing proper functionalities require in this situation of online supports the developers need the frequent release of new versions of the application. Which makes the chances to have lots of bugs during the release of new versions. To fix those bugs introduce developer needs users’ feedback based on the new release of the application. But most of the time the ratings and reviews are created contraposition between them because of the users’ inadvertent in giving ratings and reviews. And it has been the main problem to fix those bugs using user ratings for software developers. For this reason, we conduct this average rating calculation process based on the sentiment of user reviews to help software developers. We use BERT-based sentiment annotation to create unbiased datasets and hybridize RNN with LSTM to find calculated ratings based on the unbiased reviews dataset. Out of four models trained on four different datasets, we found promising performance in two datasets containing a necessarily large amount of unbiased reviews. The results show that the reviews have more positive sentiments than the actual ratings. Our results found an average of 3.60 stars rating, where the actual average rating found in dataset is 3.08 stars. We use reviews of more than 250 apps from the Google Play app store. The results of our can provide more promising if we can use a large dataset only containing the reviews of the Zoom Cloud Meeting app. Elsevier Ltd. 2023-08-01 2023-03-20 /pmc/articles/PMC10027297/ /pubmed/36969371 http://dx.doi.org/10.1016/j.eswa.2023.119919 Text en © 2023 Elsevier Ltd. All rights reserved. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
spellingShingle Article
Islam, Md. Jahidul
Datta, Ratri
Iqbal, Anindya
Actual rating calculation of the zoom cloud meetings app using user reviews on google play store with sentiment annotation of BERT and hybridization of RNN and LSTM
title Actual rating calculation of the zoom cloud meetings app using user reviews on google play store with sentiment annotation of BERT and hybridization of RNN and LSTM
title_full Actual rating calculation of the zoom cloud meetings app using user reviews on google play store with sentiment annotation of BERT and hybridization of RNN and LSTM
title_fullStr Actual rating calculation of the zoom cloud meetings app using user reviews on google play store with sentiment annotation of BERT and hybridization of RNN and LSTM
title_full_unstemmed Actual rating calculation of the zoom cloud meetings app using user reviews on google play store with sentiment annotation of BERT and hybridization of RNN and LSTM
title_short Actual rating calculation of the zoom cloud meetings app using user reviews on google play store with sentiment annotation of BERT and hybridization of RNN and LSTM
title_sort actual rating calculation of the zoom cloud meetings app using user reviews on google play store with sentiment annotation of bert and hybridization of rnn and lstm
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10027297/
https://www.ncbi.nlm.nih.gov/pubmed/36969371
http://dx.doi.org/10.1016/j.eswa.2023.119919
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