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Characterizing No-shows in the Omani Primary Healthcare Setting

OBJECTIVES: Patient ‘no-shows’ (failure to keep or cancel appointments) is a global problem that impacts healthcare systems by delaying patient access to healthcare, reducing quality of care, and wasting resources. The no-show phenomenon has not yet been studied in Oman despite it having grown in im...

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Detalles Bibliográficos
Autores principales: Al Sabahi, Sultana, Sweetman, Arthur
Formato: Online Artículo Texto
Lenguaje:English
Publicado: OMJ 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10028408/
https://www.ncbi.nlm.nih.gov/pubmed/36960178
http://dx.doi.org/10.5001/omj.2023.33
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author Al Sabahi, Sultana
Sweetman, Arthur
author_facet Al Sabahi, Sultana
Sweetman, Arthur
author_sort Al Sabahi, Sultana
collection PubMed
description OBJECTIVES: Patient ‘no-shows’ (failure to keep or cancel appointments) is a global problem that impacts healthcare systems by delaying patient access to healthcare, reducing quality of care, and wasting resources. The no-show phenomenon has not yet been studied in Oman despite it having grown in importance ever since the appointments system was implemented in 2014. This study aimed to characterize the no-shows in primary healthcare facilities in Oman. METHODS: We collected and analyzed administrative data during the period 2014–2017 from 14 primary healthcare institutions in Oman focusing on the ophthalmology, ear, nose, and throat, and dermatology clinics therein. RESULTS: The overall no-show rates were > 50.0%. No-show probabilities were higher in males, younger adults, new appointments, early morning appointments, appointments during Ramadan, and appointments scheduled farther in advance. Patient experience with the appointment system reduced the no-show probability. CONCLUSIONS: Policymakers should consider these trends to optimize the number of appointments per day, and researchers should further investigate no-shows for other specialties and levels of care.
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spelling pubmed-100284082023-03-22 Characterizing No-shows in the Omani Primary Healthcare Setting Al Sabahi, Sultana Sweetman, Arthur Oman Med J Original Articles OBJECTIVES: Patient ‘no-shows’ (failure to keep or cancel appointments) is a global problem that impacts healthcare systems by delaying patient access to healthcare, reducing quality of care, and wasting resources. The no-show phenomenon has not yet been studied in Oman despite it having grown in importance ever since the appointments system was implemented in 2014. This study aimed to characterize the no-shows in primary healthcare facilities in Oman. METHODS: We collected and analyzed administrative data during the period 2014–2017 from 14 primary healthcare institutions in Oman focusing on the ophthalmology, ear, nose, and throat, and dermatology clinics therein. RESULTS: The overall no-show rates were > 50.0%. No-show probabilities were higher in males, younger adults, new appointments, early morning appointments, appointments during Ramadan, and appointments scheduled farther in advance. Patient experience with the appointment system reduced the no-show probability. CONCLUSIONS: Policymakers should consider these trends to optimize the number of appointments per day, and researchers should further investigate no-shows for other specialties and levels of care. OMJ 2023-01-31 /pmc/articles/PMC10028408/ /pubmed/36960178 http://dx.doi.org/10.5001/omj.2023.33 Text en The OMJ is Published Bimonthly and Copyrighted 2023 by the OMSB. https://creativecommons.org/licenses/by-nc/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution Non-Commercial (CC BY-NC) 4.0 License. http://creativecommons.org/licenses/by-nc/4.0/ (https://creativecommons.org/licenses/by-nc/4.0/)
spellingShingle Original Articles
Al Sabahi, Sultana
Sweetman, Arthur
Characterizing No-shows in the Omani Primary Healthcare Setting
title Characterizing No-shows in the Omani Primary Healthcare Setting
title_full Characterizing No-shows in the Omani Primary Healthcare Setting
title_fullStr Characterizing No-shows in the Omani Primary Healthcare Setting
title_full_unstemmed Characterizing No-shows in the Omani Primary Healthcare Setting
title_short Characterizing No-shows in the Omani Primary Healthcare Setting
title_sort characterizing no-shows in the omani primary healthcare setting
topic Original Articles
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10028408/
https://www.ncbi.nlm.nih.gov/pubmed/36960178
http://dx.doi.org/10.5001/omj.2023.33
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