Development of a patients’ satisfaction analysis system using machine learning and lexicon-based methods

BACKGROUND: Patients’ rights are integral to medical ethics. This study aimed to perform sentiment analysis and opinion mining on patients’ messages by a combination of lexicon-based and machine learning methods to identify positive or negative comments and to determine the different ward and staff...

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Detalles Bibliográficos
Autores principales: Khaleghparast, Shiva, Maleki, Majid, Hajianfar, Ghasem, Soumari, Esmaeil, Oveisi, Mehrdad, Golandouz, Hassan Maleki, Noohi, Feridoun, dehaki, Maziar Gholampour, Golpira, Reza, Mazloomzadeh, Saeideh, Arabian, Maedeh, Kalayinia, Samira
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BioMed Central 2023
Materias:
Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10037842/
https://www.ncbi.nlm.nih.gov/pubmed/36959630
http://dx.doi.org/10.1186/s12913-023-09260-7

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