Mental stress faced by the mental health counsellors working in a Malaysian Medical University: An Interpretative Phenomenological Analysis

INTRODUCTION: Globally, mental health today poses a significant hazard to all of us. It is more vital for students, whose survival in a highly competitive atmosphere places them under enormous pressure. AIM AND OBJECTIVE: This qualitative study sought to determine how mental health counsellors now address the mental health concerns of their pupils. To achieve this objective, two research questions were developed to direct this study: (1) What are the experiences of counsellors who provide support to students with mental health issues? (2) How might guidance and counselling services and programmes enhance the academic success of students with mental health issues? METHODOLOGY: Participants were selected from a university in a northern Malaysian neighbourhood. Several semi-structured, in-depth interviews were conducted with two counsellors to collect data. RESULTS: Overall, the counsellors regarded multitasking to be a hindrance to their job performance. Participants felt that their caseloads prevented them from being proactive with each student, resulting in irritation. According to the participants, the job’s requirements have changed, but the number of tasks and caseload have not. This has led to feelings of exhaustion and frustration. The study revealed two important research’s findings: first, there has been an increase in the number of mental health concerns, particularly anxiety and depression, among students; second, counsellors would be able to effectively support children intellectually and personally if they had appropriate staffing and professional development. CONCLUSION: It was concluded that the counselors regarded multitasking was a hindrance to their job performance. Participants reported an increase in the frequency of anxiety and depression exhibited by their students and they felt that additional programming with friends, family, and professors could increase students’ social well-being.