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Experiences from the international frontlines: An exploration of the perceptions of airport employees during the COVID-19 pandemic
The aviation industry is one of the sectors that has been heavily impacted by the pandemic. While the major body of literature has focused on passenger experience and behaviour, this study focuses on airport employees instead—their experiences, perceptions, and preferences following the emergence of...
Autores principales: | , , , , , , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
The Authors. Published by Elsevier Ltd.
2023
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10050281/ https://www.ncbi.nlm.nih.gov/pubmed/37020924 http://dx.doi.org/10.1016/j.jairtraman.2023.102404 |
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author | Tuchen, Stefan Nazemi, Mohsen Ghelfi-Waechter, Signe Maria Kim, Euiyoung Hofer, Franziska Chen, Ching-Fu Arora, Mohit Santema, Sicco Blessing, Lucienne |
author_facet | Tuchen, Stefan Nazemi, Mohsen Ghelfi-Waechter, Signe Maria Kim, Euiyoung Hofer, Franziska Chen, Ching-Fu Arora, Mohit Santema, Sicco Blessing, Lucienne |
author_sort | Tuchen, Stefan |
collection | PubMed |
description | The aviation industry is one of the sectors that has been heavily impacted by the pandemic. While the major body of literature has focused on passenger experience and behaviour, this study focuses on airport employees instead—their experiences, perceptions, and preferences following the emergence of COVID-19. More than 1000 participants from 4 major airports—Amsterdam Airport Schiphol, Singapore Changi Airport, Taipei Taoyuan Airport, and Zurich Airport—representing over 10 different occupations, have provided a variety of sentiments about the airport as an employment ecosystem in the wake of COVID-19. Quantitatively and qualitatively surveying four different airports enabled a cross-border analysis of the results to identify interesting geographic contrasts, as well as global themes, among the responses. Regional differences regarding, the feeling of preparedness, confidence in measures, and optimism are presented. A significant difference in confidence in non-pharmaceutical measures between employees from Asian and European airports is shown. Wants and needs such as better physical/IT workplace infrastructure and more flexibility regarding job scope and hours are pointed out. The results of this research provide insights for future airport employee experience research by outlining areas to study in greater detail. Furthermore, practical implications for airport stakeholders and companies arising from the challenges experienced by the workforce are laid out to provide guidance to prepare for similar circumstances in the future and navigate the aftermath of and recovery from the pandemic. |
format | Online Article Text |
id | pubmed-10050281 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2023 |
publisher | The Authors. Published by Elsevier Ltd. |
record_format | MEDLINE/PubMed |
spelling | pubmed-100502812023-03-29 Experiences from the international frontlines: An exploration of the perceptions of airport employees during the COVID-19 pandemic Tuchen, Stefan Nazemi, Mohsen Ghelfi-Waechter, Signe Maria Kim, Euiyoung Hofer, Franziska Chen, Ching-Fu Arora, Mohit Santema, Sicco Blessing, Lucienne J Air Transp Manag Article The aviation industry is one of the sectors that has been heavily impacted by the pandemic. While the major body of literature has focused on passenger experience and behaviour, this study focuses on airport employees instead—their experiences, perceptions, and preferences following the emergence of COVID-19. More than 1000 participants from 4 major airports—Amsterdam Airport Schiphol, Singapore Changi Airport, Taipei Taoyuan Airport, and Zurich Airport—representing over 10 different occupations, have provided a variety of sentiments about the airport as an employment ecosystem in the wake of COVID-19. Quantitatively and qualitatively surveying four different airports enabled a cross-border analysis of the results to identify interesting geographic contrasts, as well as global themes, among the responses. Regional differences regarding, the feeling of preparedness, confidence in measures, and optimism are presented. A significant difference in confidence in non-pharmaceutical measures between employees from Asian and European airports is shown. Wants and needs such as better physical/IT workplace infrastructure and more flexibility regarding job scope and hours are pointed out. The results of this research provide insights for future airport employee experience research by outlining areas to study in greater detail. Furthermore, practical implications for airport stakeholders and companies arising from the challenges experienced by the workforce are laid out to provide guidance to prepare for similar circumstances in the future and navigate the aftermath of and recovery from the pandemic. The Authors. Published by Elsevier Ltd. 2023-06 2023-03-29 /pmc/articles/PMC10050281/ /pubmed/37020924 http://dx.doi.org/10.1016/j.jairtraman.2023.102404 Text en © 2023 The Authors Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active. |
spellingShingle | Article Tuchen, Stefan Nazemi, Mohsen Ghelfi-Waechter, Signe Maria Kim, Euiyoung Hofer, Franziska Chen, Ching-Fu Arora, Mohit Santema, Sicco Blessing, Lucienne Experiences from the international frontlines: An exploration of the perceptions of airport employees during the COVID-19 pandemic |
title | Experiences from the international frontlines: An exploration of the perceptions of airport employees during the COVID-19 pandemic |
title_full | Experiences from the international frontlines: An exploration of the perceptions of airport employees during the COVID-19 pandemic |
title_fullStr | Experiences from the international frontlines: An exploration of the perceptions of airport employees during the COVID-19 pandemic |
title_full_unstemmed | Experiences from the international frontlines: An exploration of the perceptions of airport employees during the COVID-19 pandemic |
title_short | Experiences from the international frontlines: An exploration of the perceptions of airport employees during the COVID-19 pandemic |
title_sort | experiences from the international frontlines: an exploration of the perceptions of airport employees during the covid-19 pandemic |
topic | Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10050281/ https://www.ncbi.nlm.nih.gov/pubmed/37020924 http://dx.doi.org/10.1016/j.jairtraman.2023.102404 |
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