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Women's Satisfaction with Abortion Care and Associated Factors in Public Health Facilities of Mojo Town, East Ethiopia
BACKGROUND: Client satisfaction is an important and commonly used indicator for measuring the quality of health care as it affects clinical outcomes, patient retention, and medical malpractice claims. To limit unintended pregnancies and avoid repeated abortions promoting abortion care services is cr...
Autores principales: | , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Hindawi
2023
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10070018/ https://www.ncbi.nlm.nih.gov/pubmed/37021141 http://dx.doi.org/10.1155/2023/4726878 |
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author | Oda, Tola Sento, Midekso Negera, Atoma |
author_facet | Oda, Tola Sento, Midekso Negera, Atoma |
author_sort | Oda, Tola |
collection | PubMed |
description | BACKGROUND: Client satisfaction is an important and commonly used indicator for measuring the quality of health care as it affects clinical outcomes, patient retention, and medical malpractice claims. To limit unintended pregnancies and avoid repeated abortions promoting abortion care services is crucial. In Ethiopia, problems related to abortion were neglected, and access to quality abortion care was very limited. Similarly, information related to abortion care service, particularly clients' satisfaction, and associated factors are limited in the study area that the study will be going to fill. METHODS: A facility-based cross-sectional study design was employed on 255 women who came for abortion service in public health facilities of Mojo town and were included consecutively. The data was coded and entered into Epi info version 7 software and exported to SPSS version 20 for analysis. Bivariable and multivariable logistic regression models were applied to identify the associated factors. Model fitness and multicollinearity were checked by using the Hosmer-Lemeshow goodness of fit test and the variance inflation factor (VIF). Adjusted odds ratios and their 95% confidence were reported. RESULTS: A total of 255 study subjects were included in this study with a 100% response rate. The study depicted that 56.5% (95% CI: 51.3, 61.7 of the clients were satisfied with abortion care service. Having college and above educational level (AOR: 0.27; 95% CI: (0.14, 0.95), employee occupation (AOR: 1.86; 95% CI: (1.41, 2.93), medical abortion as a type of uterine evacuation (AOR: 3.93; 95% CI: (1.75, 8.83), and natural method of family planning users (AOR: 0.36; 95% CI: (0.08, 0.60) were factors associated with women's satisfaction. CONCLUSION: The overall satisfaction towards abortion care was considerably lower. Waiting time, cleanness of rooms, lack of laboratory service, and availability of service providers are mentioned factors for client dissatisfaction. |
format | Online Article Text |
id | pubmed-10070018 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2023 |
publisher | Hindawi |
record_format | MEDLINE/PubMed |
spelling | pubmed-100700182023-04-04 Women's Satisfaction with Abortion Care and Associated Factors in Public Health Facilities of Mojo Town, East Ethiopia Oda, Tola Sento, Midekso Negera, Atoma Int J Reprod Med Research Article BACKGROUND: Client satisfaction is an important and commonly used indicator for measuring the quality of health care as it affects clinical outcomes, patient retention, and medical malpractice claims. To limit unintended pregnancies and avoid repeated abortions promoting abortion care services is crucial. In Ethiopia, problems related to abortion were neglected, and access to quality abortion care was very limited. Similarly, information related to abortion care service, particularly clients' satisfaction, and associated factors are limited in the study area that the study will be going to fill. METHODS: A facility-based cross-sectional study design was employed on 255 women who came for abortion service in public health facilities of Mojo town and were included consecutively. The data was coded and entered into Epi info version 7 software and exported to SPSS version 20 for analysis. Bivariable and multivariable logistic regression models were applied to identify the associated factors. Model fitness and multicollinearity were checked by using the Hosmer-Lemeshow goodness of fit test and the variance inflation factor (VIF). Adjusted odds ratios and their 95% confidence were reported. RESULTS: A total of 255 study subjects were included in this study with a 100% response rate. The study depicted that 56.5% (95% CI: 51.3, 61.7 of the clients were satisfied with abortion care service. Having college and above educational level (AOR: 0.27; 95% CI: (0.14, 0.95), employee occupation (AOR: 1.86; 95% CI: (1.41, 2.93), medical abortion as a type of uterine evacuation (AOR: 3.93; 95% CI: (1.75, 8.83), and natural method of family planning users (AOR: 0.36; 95% CI: (0.08, 0.60) were factors associated with women's satisfaction. CONCLUSION: The overall satisfaction towards abortion care was considerably lower. Waiting time, cleanness of rooms, lack of laboratory service, and availability of service providers are mentioned factors for client dissatisfaction. Hindawi 2023-03-27 /pmc/articles/PMC10070018/ /pubmed/37021141 http://dx.doi.org/10.1155/2023/4726878 Text en Copyright © 2023 Tola Oda et al. https://creativecommons.org/licenses/by/4.0/This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. |
spellingShingle | Research Article Oda, Tola Sento, Midekso Negera, Atoma Women's Satisfaction with Abortion Care and Associated Factors in Public Health Facilities of Mojo Town, East Ethiopia |
title | Women's Satisfaction with Abortion Care and Associated Factors in Public Health Facilities of Mojo Town, East Ethiopia |
title_full | Women's Satisfaction with Abortion Care and Associated Factors in Public Health Facilities of Mojo Town, East Ethiopia |
title_fullStr | Women's Satisfaction with Abortion Care and Associated Factors in Public Health Facilities of Mojo Town, East Ethiopia |
title_full_unstemmed | Women's Satisfaction with Abortion Care and Associated Factors in Public Health Facilities of Mojo Town, East Ethiopia |
title_short | Women's Satisfaction with Abortion Care and Associated Factors in Public Health Facilities of Mojo Town, East Ethiopia |
title_sort | women's satisfaction with abortion care and associated factors in public health facilities of mojo town, east ethiopia |
topic | Research Article |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10070018/ https://www.ncbi.nlm.nih.gov/pubmed/37021141 http://dx.doi.org/10.1155/2023/4726878 |
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