The Patient Experience of the Future is Personalized: Using Technology to Scale an N of 1 Approach

1. Identification of patients eligible for a procedure, service, or outreach. 2. Engaging patients with a personalized call to action. 3. Augmenting care through the use of digital tools, and 4. Monitoring patient progress over time to ensure continued support. The technology to support a more personalized patient experience includes infrastructure to consolidate rich data, an intelligence capability to identify candidates for each call to action, and an engagement layer that presents patients with personalized output. Steps to develop and execute a personalization strategy are provided.