The Patient Experience of the Future is Personalized: Using Technology to Scale an N of 1 Approach

1. Identification of patients eligible for a procedure, service, or outreach. 2. Engaging patients with a personalized call to action. 3. Augmenting care through the use of digital tools, and 4. Monitoring patient progress over time to ensure continued support. The technology to support a more perso...

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Detalles Bibliográficos
Autor principal: Bucher, Amy
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2023
Materias:
Technology and Digital Innovations in Patient Experience
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10084530/
https://www.ncbi.nlm.nih.gov/pubmed/37051113
http://dx.doi.org/10.1177/23743735231167975
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author Bucher, Amy
author_facet Bucher, Amy
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description 1. Identification of patients eligible for a procedure, service, or outreach. 2. Engaging patients with a personalized call to action. 3. Augmenting care through the use of digital tools, and 4. Monitoring patient progress over time to ensure continued support. The technology to support a more personalized patient experience includes infrastructure to consolidate rich data, an intelligence capability to identify candidates for each call to action, and an engagement layer that presents patients with personalized output. Steps to develop and execute a personalization strategy are provided.
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spelling pubmed-100845302023-04-11 The Patient Experience of the Future is Personalized: Using Technology to Scale an N of 1 Approach Bucher, Amy J Patient Exp Technology and Digital Innovations in Patient Experience 1. Identification of patients eligible for a procedure, service, or outreach. 2. Engaging patients with a personalized call to action. 3. Augmenting care through the use of digital tools, and 4. Monitoring patient progress over time to ensure continued support. The technology to support a more personalized patient experience includes infrastructure to consolidate rich data, an intelligence capability to identify candidates for each call to action, and an engagement layer that presents patients with personalized output. Steps to develop and execute a personalization strategy are provided. SAGE Publications 2023-04-06 /pmc/articles/PMC10084530/ /pubmed/37051113 http://dx.doi.org/10.1177/23743735231167975 Text en © The Author(s) 2023 https://creativecommons.org/licenses/by-nc/4.0/This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (https://creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page (https://us.sagepub.com/en-us/nam/open-access-at-sage).
spellingShingle Technology and Digital Innovations in Patient Experience
Bucher, Amy
The Patient Experience of the Future is Personalized: Using Technology to Scale an N of 1 Approach
title The Patient Experience of the Future is Personalized: Using Technology to Scale an N of 1 Approach
title_full The Patient Experience of the Future is Personalized: Using Technology to Scale an N of 1 Approach
title_fullStr The Patient Experience of the Future is Personalized: Using Technology to Scale an N of 1 Approach
title_full_unstemmed The Patient Experience of the Future is Personalized: Using Technology to Scale an N of 1 Approach
title_short The Patient Experience of the Future is Personalized: Using Technology to Scale an N of 1 Approach
title_sort patient experience of the future is personalized: using technology to scale an n of 1 approach
topic Technology and Digital Innovations in Patient Experience
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10084530/
https://www.ncbi.nlm.nih.gov/pubmed/37051113
http://dx.doi.org/10.1177/23743735231167975
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