Cargando…

‘You have to have a level of trust’: Consumer‐described health literacy barriers and enablers to engaging with health care professionals

ISSUE ADDRESSED: Health literacy – the degree to which people can access, understand and use health information – is essential for shared decision‐making and improved health outcomes. Health consumers' ability to engage with health care professionals (HCPs) is influenced by their health literac...

Descripción completa

Detalles Bibliográficos
Autores principales: Wood, Helen, Benino, Diana, Brand, Gabrielle, Clifford, Rhonda, Lee, Kenneth, Seubert, Liza
Formato: Online Artículo Texto
Lenguaje:English
Publicado: John Wiley and Sons Inc. 2022
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10086825/
https://www.ncbi.nlm.nih.gov/pubmed/36073007
http://dx.doi.org/10.1002/hpja.659
_version_ 1785022227117244416
author Wood, Helen
Benino, Diana
Brand, Gabrielle
Clifford, Rhonda
Lee, Kenneth
Seubert, Liza
author_facet Wood, Helen
Benino, Diana
Brand, Gabrielle
Clifford, Rhonda
Lee, Kenneth
Seubert, Liza
author_sort Wood, Helen
collection PubMed
description ISSUE ADDRESSED: Health literacy – the degree to which people can access, understand and use health information – is essential for shared decision‐making and improved health outcomes. Health consumers' ability to engage with health care professionals (HCPs) is influenced by their health literacy capabilities. This research sought to understand health literacy‐related barriers and enablers to engage with non‐physician HCPs as experienced by consumers. METHODS: A qualitative descriptive approach was undertaken. A semi‐structured interview guide was used, incorporating five health literacy domains described in the Health Literacy Questionnaire that related to consumers' engagement with health professionals. Audio‐ or digitally‐recorded interviews were conducted with Australian health consumers, and transcribed and themed using the Patient‐centred Access to Care framework as a template. RESULTS: Interviewing 30 consumers revealed that HCPs' clinical skills often enabled consumers to seek engagement; however, during active engagement their interpersonal skills became a key enabler. Conversely, a lack of developed interpersonal skills in HCPs was frequently seen as a barrier to consumer engagement. Barriers to engagement were also created when HCPs' information did not match what consumers discovered from other sources. However, consumers self‐reported that they were unable to appraise health information at least some of the time. CONCLUSION: Barriers and enablers to consumers' engagement with HCPs were identified across each of the five relevant health literacy domains. SO WHAT? HCPs should be aware of the importance of interpersonal skills and clear health information suitable for consumers with lower health literacy. Additionally, time dedicated to educating consumers on information appraisal could act as a further enabler to effective engagement.
format Online
Article
Text
id pubmed-10086825
institution National Center for Biotechnology Information
language English
publishDate 2022
publisher John Wiley and Sons Inc.
record_format MEDLINE/PubMed
spelling pubmed-100868252023-04-12 ‘You have to have a level of trust’: Consumer‐described health literacy barriers and enablers to engaging with health care professionals Wood, Helen Benino, Diana Brand, Gabrielle Clifford, Rhonda Lee, Kenneth Seubert, Liza Health Promot J Austr Promoting Healthy Environments ISSUE ADDRESSED: Health literacy – the degree to which people can access, understand and use health information – is essential for shared decision‐making and improved health outcomes. Health consumers' ability to engage with health care professionals (HCPs) is influenced by their health literacy capabilities. This research sought to understand health literacy‐related barriers and enablers to engage with non‐physician HCPs as experienced by consumers. METHODS: A qualitative descriptive approach was undertaken. A semi‐structured interview guide was used, incorporating five health literacy domains described in the Health Literacy Questionnaire that related to consumers' engagement with health professionals. Audio‐ or digitally‐recorded interviews were conducted with Australian health consumers, and transcribed and themed using the Patient‐centred Access to Care framework as a template. RESULTS: Interviewing 30 consumers revealed that HCPs' clinical skills often enabled consumers to seek engagement; however, during active engagement their interpersonal skills became a key enabler. Conversely, a lack of developed interpersonal skills in HCPs was frequently seen as a barrier to consumer engagement. Barriers to engagement were also created when HCPs' information did not match what consumers discovered from other sources. However, consumers self‐reported that they were unable to appraise health information at least some of the time. CONCLUSION: Barriers and enablers to consumers' engagement with HCPs were identified across each of the five relevant health literacy domains. SO WHAT? HCPs should be aware of the importance of interpersonal skills and clear health information suitable for consumers with lower health literacy. Additionally, time dedicated to educating consumers on information appraisal could act as a further enabler to effective engagement. John Wiley and Sons Inc. 2022-09-20 2023-01 /pmc/articles/PMC10086825/ /pubmed/36073007 http://dx.doi.org/10.1002/hpja.659 Text en © 2022 The Authors. Health Promotion Journal of Australia published by John Wiley & Sons Australia, Ltd on behalf of Australian Health Promotion Association. https://creativecommons.org/licenses/by-nc/4.0/This is an open access article under the terms of the http://creativecommons.org/licenses/by-nc/4.0/ (https://creativecommons.org/licenses/by-nc/4.0/) License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited and is not used for commercial purposes.
spellingShingle Promoting Healthy Environments
Wood, Helen
Benino, Diana
Brand, Gabrielle
Clifford, Rhonda
Lee, Kenneth
Seubert, Liza
‘You have to have a level of trust’: Consumer‐described health literacy barriers and enablers to engaging with health care professionals
title ‘You have to have a level of trust’: Consumer‐described health literacy barriers and enablers to engaging with health care professionals
title_full ‘You have to have a level of trust’: Consumer‐described health literacy barriers and enablers to engaging with health care professionals
title_fullStr ‘You have to have a level of trust’: Consumer‐described health literacy barriers and enablers to engaging with health care professionals
title_full_unstemmed ‘You have to have a level of trust’: Consumer‐described health literacy barriers and enablers to engaging with health care professionals
title_short ‘You have to have a level of trust’: Consumer‐described health literacy barriers and enablers to engaging with health care professionals
title_sort ‘you have to have a level of trust’: consumer‐described health literacy barriers and enablers to engaging with health care professionals
topic Promoting Healthy Environments
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10086825/
https://www.ncbi.nlm.nih.gov/pubmed/36073007
http://dx.doi.org/10.1002/hpja.659
work_keys_str_mv AT woodhelen youhavetohavealeveloftrustconsumerdescribedhealthliteracybarriersandenablerstoengagingwithhealthcareprofessionals
AT beninodiana youhavetohavealeveloftrustconsumerdescribedhealthliteracybarriersandenablerstoengagingwithhealthcareprofessionals
AT brandgabrielle youhavetohavealeveloftrustconsumerdescribedhealthliteracybarriersandenablerstoengagingwithhealthcareprofessionals
AT cliffordrhonda youhavetohavealeveloftrustconsumerdescribedhealthliteracybarriersandenablerstoengagingwithhealthcareprofessionals
AT leekenneth youhavetohavealeveloftrustconsumerdescribedhealthliteracybarriersandenablerstoengagingwithhealthcareprofessionals
AT seubertliza youhavetohavealeveloftrustconsumerdescribedhealthliteracybarriersandenablerstoengagingwithhealthcareprofessionals