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Digitalization of relational space in the service triangle: The case study of retail banking
INTRODUCTION: The article aims to shed light on the process of shaping the relational space of work in the service triangle through the progressive digitalization of work in retail banking industry. It addresses the following research question: how do technological shifts affect the relationships an...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Frontiers Media S.A.
2023
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10101322/ https://www.ncbi.nlm.nih.gov/pubmed/37066067 http://dx.doi.org/10.3389/fsoc.2023.1141879 |