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Written Language Politeness (of Short Messages on Social Media) and Emotional Intelligence: A Study in Indonesia and Malaysia
INTRODUCTION: The use of written communication through short messages in social media on smartphone platforms has recently become a habit in social relations and communication. Language politeness and emotional intelligence are required by individuals, groups, communities, or institutions in conveyi...
Autores principales: | , , , |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Dove
2023
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10103704/ https://www.ncbi.nlm.nih.gov/pubmed/37063615 http://dx.doi.org/10.2147/PRBM.S400783 |
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author | Hartini, Nurul Arbi, Dian Kartika Amelia Ahmed Tharbe, Ida Hartina Sumari, Melati |
author_facet | Hartini, Nurul Arbi, Dian Kartika Amelia Ahmed Tharbe, Ida Hartina Sumari, Melati |
author_sort | Hartini, Nurul |
collection | PubMed |
description | INTRODUCTION: The use of written communication through short messages in social media on smartphone platforms has recently become a habit in social relations and communication. Language politeness and emotional intelligence are required by individuals, groups, communities, or institutions in conveying the contents of the messages, ensuring them to be perceived appropriately by their targets. METHODS: Survey research was carried out on 173 respondents with Malay culture background in Indonesia and Malaysia using the Self-Rated Malaysian Emotional Intelligence Scale developed by with a reliability value of 0.922 for Malaysian respondents and 0.803 for Indonesian respondents as well as using a politeness scale developed based on Lakoff’s linguistic politeness theory. RESULTS: The findings of the study demonstrated that culture may affect language politeness (F (3.169) = 5.759 and M2 = F (4.168) = 4.300, P<0.05). However, language politeness did not correlate to emotional intelligence, age, gender, and educational background. Consequently, the use of communication in short messages should consider the cultural background of both the sender and receiver. Cultural similarities may facilitate the understanding of the message’s content and diminish the occurrence of communication issues or conflicts. |
format | Online Article Text |
id | pubmed-10103704 |
institution | National Center for Biotechnology Information |
language | English |
publishDate | 2023 |
publisher | Dove |
record_format | MEDLINE/PubMed |
spelling | pubmed-101037042023-04-15 Written Language Politeness (of Short Messages on Social Media) and Emotional Intelligence: A Study in Indonesia and Malaysia Hartini, Nurul Arbi, Dian Kartika Amelia Ahmed Tharbe, Ida Hartina Sumari, Melati Psychol Res Behav Manag Original Research INTRODUCTION: The use of written communication through short messages in social media on smartphone platforms has recently become a habit in social relations and communication. Language politeness and emotional intelligence are required by individuals, groups, communities, or institutions in conveying the contents of the messages, ensuring them to be perceived appropriately by their targets. METHODS: Survey research was carried out on 173 respondents with Malay culture background in Indonesia and Malaysia using the Self-Rated Malaysian Emotional Intelligence Scale developed by with a reliability value of 0.922 for Malaysian respondents and 0.803 for Indonesian respondents as well as using a politeness scale developed based on Lakoff’s linguistic politeness theory. RESULTS: The findings of the study demonstrated that culture may affect language politeness (F (3.169) = 5.759 and M2 = F (4.168) = 4.300, P<0.05). However, language politeness did not correlate to emotional intelligence, age, gender, and educational background. Consequently, the use of communication in short messages should consider the cultural background of both the sender and receiver. Cultural similarities may facilitate the understanding of the message’s content and diminish the occurrence of communication issues or conflicts. Dove 2023-04-10 /pmc/articles/PMC10103704/ /pubmed/37063615 http://dx.doi.org/10.2147/PRBM.S400783 Text en © 2023 Hartini et al. https://creativecommons.org/licenses/by-nc/3.0/This work is published and licensed by Dove Medical Press Limited. The full terms of this license are available at https://www.dovepress.com/terms.php and incorporate the Creative Commons Attribution – Non Commercial (unported, v3.0) License (http://creativecommons.org/licenses/by-nc/3.0/ (https://creativecommons.org/licenses/by-nc/3.0/) ). By accessing the work you hereby accept the Terms. Non-commercial uses of the work are permitted without any further permission from Dove Medical Press Limited, provided the work is properly attributed. For permission for commercial use of this work, please see paragraphs 4.2 and 5 of our Terms (https://www.dovepress.com/terms.php). |
spellingShingle | Original Research Hartini, Nurul Arbi, Dian Kartika Amelia Ahmed Tharbe, Ida Hartina Sumari, Melati Written Language Politeness (of Short Messages on Social Media) and Emotional Intelligence: A Study in Indonesia and Malaysia |
title | Written Language Politeness (of Short Messages on Social Media) and Emotional Intelligence: A Study in Indonesia and Malaysia |
title_full | Written Language Politeness (of Short Messages on Social Media) and Emotional Intelligence: A Study in Indonesia and Malaysia |
title_fullStr | Written Language Politeness (of Short Messages on Social Media) and Emotional Intelligence: A Study in Indonesia and Malaysia |
title_full_unstemmed | Written Language Politeness (of Short Messages on Social Media) and Emotional Intelligence: A Study in Indonesia and Malaysia |
title_short | Written Language Politeness (of Short Messages on Social Media) and Emotional Intelligence: A Study in Indonesia and Malaysia |
title_sort | written language politeness (of short messages on social media) and emotional intelligence: a study in indonesia and malaysia |
topic | Original Research |
url | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10103704/ https://www.ncbi.nlm.nih.gov/pubmed/37063615 http://dx.doi.org/10.2147/PRBM.S400783 |
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