Communication between patients, peers, and care providers through a mobile health intervention supporting medication-assisted treatment for opioid use disorder

INTRODUCTION: Our team developed the HOPE app as a clinic-based platform to support patients receiving medication assisted treatment (MAT) for opioid use disorder. We investigated the app’s two communication features: an anonymous community message board (CMB) and secure messaging between patients and their clinic team. METHODS: The HOPE (Heal Overcome Persist Endure) app was piloted with patients and MAT providers. Text from the CMB and messaging were downloaded and de-identified. Content analysis was performed using iteratively developed codebooks with team consensus. RESULTS: The pilot study enrolled 28 participants; 25 were “members” (patients) and 3 were providers (physician, nurse, social worker). Of member-generated CMB posts, 45% described the poster’s state of mind, including positive and negative emotions, 47% conveyed support and 8% asked for support. Members’ secure messages to the team included 52% medical, 45% app-related, and 8% social topics. Provider’s messages contained information exchange (90%) and relationship-building (36%). DISCUSSION: Through the CMB, members shared emotions and social support with their peers. Through secure messaging, members addressed medical and social needs with their care team, used primarily for information exchange but also relationship-building. PRACTICE IMPLICATIONS: The HOPE app addresses communication needs for patients in MAT and can support them in recovery.