Two clinicians for one patient, is it worth it? Patients’ perspective on receiving treatment from a pair of clinicians, in a psychiatric emergency and crisis unit

BACKGROUND: In the field of psychiatric crisis interventions, treatment is commonly provided by multidisciplinary teams in Western countries. However, empirical data on the processes involved in this type of intervention are lacking, in particular from a patient perspective. Our study aims to gain a better understanding of the patients’ experience of a treatment setting provided by a pair of clinicians in a psychiatric emergency and crisis intervention unit. Patients’ perspective could provide a broader understanding of its advantages (or disadvantages), as well as bring new insight on elements influencing patients’ treatment adherence. METHODS: We conducted 12 interviews with former patients treated by a pair of clinicians. The participants’ experience, explored with semi-structured questions on their views of the treatment setting, was analyzed by means of thematic analysis using an inductive approach. RESULTS: The majority of participants experienced this setting as advantageous. A broader comprehension of their issues is the benefit most often expressed. A minority experienced seeing two clinicians as disadvantageous (having to talk to several clinicians at a time, change interlocutors, repeat one’s story). Participants attributed joint sessions (with both clinicians) mainly to clinical reasons and separate sessions (with one clinician at a time) mainly to logistical ones. CONCLUSIONS: This qualitative study provides first insights into patients’ experience of a setting including two clinicians providing emergency and crisis psychiatric care. The results show a perceived clinical gain of such a treatment setting for highly in crisis patients. However, further research is needed to evaluate the benefit of this setting, including the indication for joint or separate sessions as the patient’s clinical course evolves.