Text Matching in Insurance Question-Answering Community Based on an Integrated BiLSTM-TextCNN Model Fusing Multi-Feature

Along with the explosion of ChatGPT, the artificial intelligence question-answering system has been pushed to a climax. Intelligent question-answering enables computers to simulate people’s behavior habits of understanding a corpus through machine learning, so as to answer questions in professional fields. How to obtain more accurate answers to personalized questions in professional fields is the core content of intelligent question-answering research. As one of the key technologies of intelligent question-answering, the accuracy of text matching is related to the development of the intelligent question-answering community. Aiming to solve the problem of polysemy of text, the Enhanced Representation through Knowledge Integration (ERNIE) model is used to obtain the word vector representation of text, which makes up for the lack of prior knowledge in the traditional word vector representation model. Additionally, there are also problems of homophones and polyphones in Chinese, so this paper introduces the phonetic character sequence of the text to distinguish them. In addition, aiming at the problem that there are many proper nouns in the insurance field that are difficult to identify, after conventional part-of-speech tagging, proper nouns are distinguished by especially defining their parts of speech. After the above three types of text-based semantic feature extensions, this paper also uses the Bi-directional Long Short-Term Memory (BiLSTM) and TextCNN models to extract the global features and local features of the text, respectively. It can obtain the feature representation of the text more comprehensively. Thus, the text matching model integrating BiLSTM and TextCNN fusing Multi-Feature (namely MFBT) is proposed for the insurance question-answering community. The MFBT model aims to solve the problems that affect the answer selection in the insurance question-answering community, such as proper nouns, nonstandard sentences and sparse features. Taking the question-and-answer data of the insurance library as the sample, the MFBT text-matching model is compared and evaluated with other models. The experimental results show that the MFBT text-matching model has higher evaluation index values, including accuracy, recall and F1, than other models. The model trained by historical search data can better help users in the insurance question-and-answer community obtain the answers they need and improve their satisfaction.