The organization of healthcare work in the light of ergology: experiences in the COVID-19 pandemic

OBJECTIVE: To understand the work organization of health professionals when coping with the COVID-19 pandemic in Manaus. METHOD: This is a qualitative case study which adopted ergology as theoretical framework. Data production used document analysis and semi-structured interviews with 33 health workers from the Health Care Network. The resources of the software Atlas.ti 8.0 were used for data analysis. RESULTS: The precepts of Thematic Networks analysis revealed the following categories: “Reordering services and functions”; “Incorporation and management of instruments application”; “Professional experiences and tactics: changing roles, attitudes and relationships”. CONCLUSION: It was found that they express a dynamic view of the organizational process, in which the worker, when discussing past standards and comparing his/her knowledge, experiences and values, modifies the environment, flows and conducts as needed, facing the lack of safety, conditions and solidity of the technical bases of work.