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The interrelatedness of error prevention and error management

We study errors in organizations to understand and ideally prevent them from reoccurring. In this study we examine mistakes made as an oil company adopted new technology to access untapped reserves. We find that a pre-existing error management culture (EMC) dominated in the organization while error...

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Detalles Bibliográficos
Autores principales: Van der Byl, Connie A., Vredenburg, Harrie
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2023
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10175611/
https://www.ncbi.nlm.nih.gov/pubmed/37187568
http://dx.doi.org/10.3389/fpsyg.2023.1032472
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author Van der Byl, Connie A.
Vredenburg, Harrie
author_facet Van der Byl, Connie A.
Vredenburg, Harrie
author_sort Van der Byl, Connie A.
collection PubMed
description We study errors in organizations to understand and ideally prevent them from reoccurring. In this study we examine mistakes made as an oil company adopted new technology to access untapped reserves. We find that a pre-existing error management culture (EMC) dominated in the organization while error prevention measures were deficient. This is surprising given the complexity of the business and the importance of safety. We show that a balance between error prevention and error management is difficult to achieve owing to the contradictory nature of these approaches. While the extant organizational error literature identifies the complementary aspect of error prevention and error management it does not consider their interrelatedness–how one affects the other. We find that the dominating error management culture at Suncor Energy contributed to error prevention processes that were misapplied, informal or absent. This highlights the need for deliberate examination of error approaches especially as the business context shifts.
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spelling pubmed-101756112023-05-13 The interrelatedness of error prevention and error management Van der Byl, Connie A. Vredenburg, Harrie Front Psychol Psychology We study errors in organizations to understand and ideally prevent them from reoccurring. In this study we examine mistakes made as an oil company adopted new technology to access untapped reserves. We find that a pre-existing error management culture (EMC) dominated in the organization while error prevention measures were deficient. This is surprising given the complexity of the business and the importance of safety. We show that a balance between error prevention and error management is difficult to achieve owing to the contradictory nature of these approaches. While the extant organizational error literature identifies the complementary aspect of error prevention and error management it does not consider their interrelatedness–how one affects the other. We find that the dominating error management culture at Suncor Energy contributed to error prevention processes that were misapplied, informal or absent. This highlights the need for deliberate examination of error approaches especially as the business context shifts. Frontiers Media S.A. 2023-04-28 /pmc/articles/PMC10175611/ /pubmed/37187568 http://dx.doi.org/10.3389/fpsyg.2023.1032472 Text en Copyright © 2023 Van der Byl and Vredenburg. https://creativecommons.org/licenses/by/4.0/This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Psychology
Van der Byl, Connie A.
Vredenburg, Harrie
The interrelatedness of error prevention and error management
title The interrelatedness of error prevention and error management
title_full The interrelatedness of error prevention and error management
title_fullStr The interrelatedness of error prevention and error management
title_full_unstemmed The interrelatedness of error prevention and error management
title_short The interrelatedness of error prevention and error management
title_sort interrelatedness of error prevention and error management
topic Psychology
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC10175611/
https://www.ncbi.nlm.nih.gov/pubmed/37187568
http://dx.doi.org/10.3389/fpsyg.2023.1032472
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